FAQ

Find all our stores as well as their opening hours in the "Find your store" section The services offered in each of them are precisely listed there.

Unfortunately, this service is currently unavailable in this region.

Unfortunately, this service is currently unavailable in this region.

You can benefit from a tax refund on your in-store purchases if you reside outside Saudi Arabia. The tax refund is processed directly in-store at the time of your purchase. You will be asked to present a valid passport. Our team will provide you with a tax refund form which you must have stamped by customs when leaving KSA, in order to obtain the VAT reimbursement. For any further questions, our Customer Relations Service is available Sunday to Thursday from 9 am to 5 pm (excluding public holidays).

We do not offer gift cards, but a signature Gift Box. You create your selection; we wrap it with care. Our signature Gift Box, offered by the House, showcases the chosen items in a case. The recipient has the option to exchange their gift under certain conditions.

Sense of colour and texture, delicacy of the gesture... The art of the Diptyque gift reflects attention to every detail. Feel free to create your own set or be inspired by the pre-composed sets, presented in a case adorned with the iconic oval. In store, you have the possibility to personalise your creation with:

• The recipient's initials hand-applied
• Ribbons and tissue papers in chosen colours
• The 3-leaf fold, a refined gesture inspired by the art of Japanese folding
  To find the store closest to you, go to the “Find your store” section.
  

If your order was placed less than an hour ago, our Customer Service will do everything possible to adjust the delivery address. Unfortunately, changes are no longer possible beyond this time frame. We invite you to quickly contact our Customer Service. Our advisors are available Sunday to Thursday from 9am to 5pm (excluding public holidays). They will inform you if the change or cancellation is still possible, as well as the steps to follow.

Online You have the option to pay for your purchases using the following payment methods:

• Credit card: Visa, Mastercard, American Express
• Tabby
• Tamara

 Only one payment method is accepted per order. In store, Several payment methods are accepted in our stores. Depending on the sales points, you have the option to pay by:

• Credit card
• Cash
• Split payment: card + cash
• Other local methods

We invite you to contact the store of your choice in advance to know the available
options here.

Your bank card is charged only at the time your order is shipped. A confirmation email is then sent to you.

The security of your data is an absolute priority. We use advanced encryption technologies to protect all information related to your order:

• Your credit card data
• Your personal details
• Your purchase history

If you have given your consent, our site may save your name, address, email address, and order history. This never applies to your banking data, which must be entered for each new payment. We invite you to consult our Legal Notice section for more details on this subject.

Your order is then automatically cancelled and you will not be charged. We invite you to contact our Customer Relations Service who will assist you, if necessary, to place a new order safely.

Your invoice is sent to you by email at the time your order is shipped. It is not physically included in the package to preserve confidentiality, especially in the case of a gift. You can also find it in your customer account.

Once your order is confirmed, it is no longer possible to change the billing address.

All prices displayed on our website include VAT. The exact amount of applicable VAT is specified in the summary of your order as well as on your purchase invoice.

As soon as the shipment is made, you will receive a confirmation email containing a tracking link. This link becomes active as soon as your package is taken over by the carrier. If you placed your order via your customer account You can also track its progress in the "My orders" section of your personal space. If you ordered as a guest The tracking link included in the shipping email will allow you to follow your package. Your order may go through several stages:

• Prepared: your order is being processed in our warehouse
• Shipped: your package has been handed over to the carrier
• Delivered: delivery has been confirmed

Sometimes a package is returned to us after several unsuccessful delivery attempts. In this case, you have two options:

• A reshipment of your order
• Or, if you prefer, a refund

We invite you to contact our Customer Service. One of our advisors will check the tracking with the carrier and guide you towards the most suitable solution.

We invite you to contact our Customer Service. An advisor will then check the progress with the carrier and assist you until it is properly received.

Remember to check your spam or junk mail folders. If nothing appears, we invite you to contact our Customer Service.

If your order was confirmed less than an hour ago, our Customer Service will do everything possible to adjust the delivery address. Unfortunately, changes are no longer possible after this time frame.

If you have received a request for clarification or notice an error, we invite you to contact our Customer Relations Service as soon as possible. To ensure your order reaches you without delay, an advisor will check with the carrier to see if a modification is possible.

We invite you to perform a few checks:

• Check your mailbox
• Verify with your caretaker

Ask your neighbors, who may have received it on your behalf

If your package is still missing, our Customer Service team is available to assist you. An advisor will open an investigation with the carrier to locate your package and offer you a personalized solution.

We invite you to contact our Customer Relations Service. To better understand what happened, an advisor may ask you for some additional information, such as photos of the package or a sworn statement.

Please keep the package and take some photos

• The outside of the box
• The products received
• A sworn statement confirming the non-receipt of the ordered item.

Upon receipt of these elements, our team will offer you the most appropriate solution: resending the product or refund.

Please keep the package and take some photos

• The outside of the box
• The label
• The damaged areas
• The products damaged during transport

Upon receipt of these elements, our team will offer you the most suitable solution: reshipment of the product or refund.

If you made your purchase in a Diptyque store (excluding department stores), you have 14 days from the date of purchase to exchange it, upon presentation of the receipt or gift receipt.

Exchanges are possible for an item of equal or greater value. Any difference can be paid on site.

The exchange conditions require that your items are:

• New and still sealed
• Kept in their original packaging
• Not personalized
• In perfect condition (neither used, handled, nor damaged)

If the item has a defect

Our in-store teams are available for a replacement or repair, as appropriate. Our Customer Relations Service remains at your disposal if needed.

We commit to refunding you within a maximum period of 7 days from the receipt of your returned products.

Once the refund is confirmed by email, the amount will appear on your bank account within 14 working days, depending on the processing times of your bank.

For a simple and free return, each order includes a prepaid return label.[AB2.1]
If you choose to return your entire order, the initial delivery fees will also be reimbursed.
However, if only certain items are returned, these fees cannot be reimbursed.

For security reasons, the refund is only made to the card used for the payment of the order.
It is therefore unfortunately not possible to use another payment method.

The refund is made exclusively to the card used at the time of purchase. It is therefore sent directly to the person who placed the order.

Go to the My Account section on our website. It only takes a few moments to register.

From your personal space, you can at any time:

• Update your personal information
• Change your password
• Manage your contact preferences (email, SMS, phone and/or mail)

Agreeing to receive our communications allows you to stay informed about your benefits and receive news that suits you. For any request to delete your account and personal data, we invite you to contact our Customer Relations Service at cs.diptyqueparis@almalki.com, Sunday to Thursday from 9 a.m. to 5 p.m (excluding public holidays). Your request will be processed within 72 hours.

Go to the "My Account" section, then click on "Forgot password?". You will receive an email to set a new password.

If you already have an online account, it will be active in-store from the next day.If you have a store account, it is necessary to create an account on our website to enhance your Diptyque experience.

We recommend using the same first name, last name, and email address (or phone number or postal address) on both accounts. This will allow us to recognize you and communicate with you more personally, whether in-store or by phone.

To build a special connection with the Maison. You will receive communications that reflect you: new products, invitations to Diptyque events, personalized attentions. So many opportunities to surprise you over time.

You can subscribe at any time by entering your email address at the bottom of our homepage, in the "Let's keep in touch" section. When creating your account, you are also offered the option to receive our communications by email. If you wish to unsubscribe, simply click on the link "unsubscribe" located at the bottom of each email. You can also adjust your preferences directly in your personal account, under "My contact preferences".

For the first use, I recommend letting the candle burn for 2 or 3 hours, until the entire surface of the wax has become liquid, so that your candle will burn more evenly the next time. Never leave the candle burning unattended or for more than 4 hours at a time. Be sure to recenter the wick in the wax after each use. This will allow for a more even consumption of the wax, and also prevent the wick from getting too close to the glass, which could cause it to overheat. Finally, regularly trim the wick to a length of 3 to 5 mm; this will allow the candle to burn longer and prevent the wick from producing smoke or falling into the wax and making the candle unusable.

It all depends on the size of the room you want to fragrance and the desired intensity. Different sizes are available:

• Miniature set (35g)
• Small model (70g)
• Classic model (190g)
• Les Mondes de Diptyque (270g)
• Medium model (300g)
• Large model (600g)
• Very large model (1.5kg)
• Giant model (5kg)

The small model is particularly suitable for more intimate rooms, the classic model for small and medium-sized rooms, and the large or very large models for spacious rooms and outdoor spaces. To intensify the diffusion, it is also possible to combine several candles.

To choose the right diffusion system, it all depends on the room to be fragranced, the occasion, the desired intensity and duration, as well as the level of persistence you are looking for. To explore our different diffusion systems, click here.

The Wax Palette is a fragrancing object composed of an oval-shaped ceramic in Diptyque’s iconic form. It holds a scented wax pebble engraved with the name of the fragrance and diffuses a subtle, cold fragrance, ideal for intimate spaces.

The Culbuto is a decorative object for cold and close-range diffusion. It consists of a ceramic stick scented with Berry notes. Refillable, it can be easily assembled onto the solid wood sphere. A slight push sets its rocking motion in motion, which amplifies the diffusion of the fragrance. Learn more about the Culbuto

In a sustainable approach, Diptyque aims to extend the lifecycle of its creations by giving them a second life and improving the recyclability of its products.

In 1963, the founders imagined candles inspired by the colors of their fabrics. Their wax maker suggested the idea of perfuming them, a first innovation. The chosen scents were hawthorn, cinnamon, and ... tea, a revolution in the world of perfumery. The trio celebrated the shop’s second anniversary with three candles, embodying their art of living.

This was the beginning of a wide repertoire of over fifty scents that pay tribute to nature in all simplicity by enhancing raw materials.

Black marks can be removed, when the candle is extinguished, using a cloth soaked in hot soapy water. Be careful not to leave any moisture on the glass or wax before lighting your candle.

Here are some usage tips to help you avoid this inconvenience:

• Regularly trim the wick to 3 to 5 mm; this will allow the candle to burn longer and prevent the wick from producing smoke or falling blackened into the liquid wax.
• Make sure to re-center the wick in the wax after each use. This will allow for a more even consumption of the wax. It will also prevent the wick from getting too close to the glass, which could cause the candle to overheat.
  

To ensure your candle burns evenly, it is essential, during the first use, to let it burn for 2 to 3 hours so that all the wax melts on the surface. Finally, it is important to avoid burning your candle in a draft and to trim the wick to 3 to 5 mm in height as well as to recenter it after each use (while the wax is still liquid).

Diptyque candles are luxury handcrafted products, and are made in France.
Noble, rare or precious, the raw materials that make up each fragrance are selected with the utmost care. Because each fragrance concentrate reacts differently to heat, meticulous care is taken to find the right balance between the concentrate, the wax, and the wick. To achieve perfect fragrance diffusion, each candle benefits from a unique blend of high-quality waxes, with a wick material and diameter selected for optimal burning.
It takes two days to make each candle and eight distinct processes, most of which are still done by hand.

You will find the instructions inside the product box. To choose your candle, you should ask yourself a few essential questions:

• For what type of room is this candle intended? Our candles can scent all types of rooms, as long as the lit candle is supervised. For a more generous diffusion or to scent a large space, you can play with the number of candles to burn or their sizes: petit model candle (70g), classic model candle (190g), medium model candle (300g), large model candle (600g), very large model candle (1.5 kg).
• What atmosphere are you looking to create? Are you looking for a scent that evokes nature? A scent that invites you to travel? Through its wide collection of scented candles, Diptyque enhances and reveals the olfactory treasures found in nature: woody, floral, spicy, fruity, herbal. Today, Diptyque offers nearly 50 scents.

You can also create a unique scent by combining two scents of your choice to invent an atmosphere that is your own. In fact, as early as 1963, the founders of Diptyque enjoyed creating unique atmospheres by combining two candles. Blending their scents offers an infinite palette of memories to recreate, emotions to rediscover, journeys to imagine. You will find usage suggestions to fully enjoy your Diptyque candle in the section The Art of Scenting Your Home and The Art of Wax.

We offer an exceptional demi-measure candle service, exclusively available in the Private Salons of our Diptyque Maisons in Paris and London. This service allows you to create a unique candle from more than 200 possible combinations of scents and finishes: - 25 stoneware pot designs and finishes are available, made by the Porcelaine Virebent factory, a long-standing partner of the Maison. - Each creation is then completed with a fragrance selected from eight iconic scents: Figuier, Baies, Roses, Ambre, Feu de Bois, Tubéreuse, or 34 Boulevard Saint-Germain, Mimosa, exclusive to this service, Each candle is made to order by our wax maker in the south of France.

Bookings can only be made by phone at:

Maison Diptyque Paris - 7 rue Duphot, Paris. +33 1 86 70 85 38

Maison Diptyque London – 107 New Bond Street. +44 20 7199 8439

When 5 mm of wax remain or the metal wick holder is visible, it is time to give your candle a second life.

Step 1 After the last use, it is recommended to let the candle cool down completely so that the wax solidifies and the glass returns to its normal temperature.

Step 2 To remove the wax: - Place the candle in a heat-resistant bowl, itself placed in a sink - Pour water at about 60°C up to halfway, making sure not to get any inside the candle - Let it sit for two minutes before taking out the jar by holding it from the top

Step 3 The wax can then be easily removed by sliding a rounded blade between the wax and the side of the glass. The jar can then be washed by hand with a non-abrasive sponge and La Droguerie dishwashing liquid or in the dishwasher.

Eau de parfum is not simply an eau de toilette with a higher concentration. It is another interpretation of the olfactory story, more intense, for which the creator (the nose) has emphasized a particular characteristic through new ingredients or a new accord, while remaining true to the original story.

Do Son eau de toilette, for example, evokes the fresh and intoxicating scent of a tuberose carried by the sea breeze of Ha Long Bay. The eau de parfum, on the other hand, is an interpretation of the flower at nightfall in a wooden pagoda. The tuberose is more lingering, with a woodier note.

Diptyque develops an artistic approach to perfume, extended through words and drawings. Freed from any notion of gender, each fragrance invites everyone to choose the one that resonates with their memory, emotions, and imagination.

The shelf life of a perfume depends on several factors. Composed of alcohol, it can be preserved for many years if protected from light and temperature variations. A slight change in color may occur over time, without affecting the olfactory quality of the perfume.

The glass bottle and cardboard case are recyclable. You can place them in the dedicated recycling bins or bring them back to one of our participating stores.

If the fragrance is eligible, our advisors may offer to refill your bottle, subject to availability.

We invite you to check which stores offer this service via our “Find your store” section.

We offer an exceptional semi-custom candle service, available exclusively in the Private Salons of our Maisons in Paris and London. This service allows you to create a unique candle from over 200 possible combinations of scents and finishes:

• Start by choosing from 25 stoneware pot designs and finishes, crafted by the renowned Porcelaine du Lot Virebent factory, a long-standing partner of the Maison. Options include solid color enamels, precious finishes, or arty color combinations
• Complete your creation with one of our eight iconic scents: Figuier, Baies, Roses, Ambre, Feu de Bois, Tubéreuse, Mimosa, or 34 Boulevard Saint Germain
• Each candle is handcrafted, following traditional ceramic expertise.

This service is available starting from €600. Learn more here. Appointments can only be made by phone with:

Maison Diptyque Paris - 11 rue Duphot, Paris. +33 1 86 70 85 38

Maison Diptyque London - 107 New Bond Street, W1S 1ED London. +44 20 7199 8439

Store your candle away from direct sunlight and heat sources.

A unique place halfway between a boutique and a cultural space, imagined as the apartment of a Parisian aesthete. These locations, in Paris, 7 rue Duphot (1st) and in London, 107 New Bond Street, are the largest ever opened by the Maison, with over 400 m² dedicated to exploring its universe.

Artisanal craftsmanship holds a central place here. From the gilded ceiling created by Claire Coles to the mosaics by Pierre Mesguich, from the Chinese ink frescoes by Alexandre Poulaillon to the botanical ironwork by the Robert & Robert workshop, from the colorful mosaics by Florence Berthet Sonsino to the stained glass by Studio Bianconi...every architectural detail celebrates exceptional craftsmanship.

This dialogue between gestures and materials is in line with the spirit of the three founders, artists and decorators, who made the first boutique on boulevard Saint-Germain a place for meetings and artisanal discoveries.

The Maisons Diptyque bring together the Maison’s iconic creations, as well as exclusive services and pieces, as well as an artistic and cultural program composed of exhibitions, workshops, meetings and events.

The Espace Éphémère is a place dedicated to art and creation, reflecting the deep connection Diptyque has had with the artistic world since its beginnings. Throughout the year, this space hosts a changing program of exhibitions, artistic experiences, and encounters.